Employment opportunity: Receptionist/Client Services Administrator

Please send resume and cover letter to rribbe@psnneo.com.

Objectives of the position: To assist those making contact via email, phone, chat, in person or through other means. In addition, this position supports the smooth functioning of the ministry by assisting with administrative and clerical tasks.

Reports to: Client Services Director

Category: Client Services

Minimum Qualifications:

Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord
Exhibit strong commitment and dedication to the pro-life position and sexual purity
Agree with and be willing to uphold the Commitment of Care and Competence, Core Values, Statement of Faith, and policies of the center
Be dependable and committed to pregnancy center ministry
Must have working knowledge of Microsoft Office Suite (Word, Excel, etc) and be comfortable learning Microsoft platform, if unknown, as well as other computer programs used
Ability to multi-task in a fast-paced environment
Ability to keep information confidential
Be able to perform routine and assigned duties with little or no supervision
Be able to provide spiritual leadership, discipleship, encouragement, and direction for the staff members and volunteers
Physical ability to go up and down steps, be up and down from desk, carry large items etc.
Exhibit strong interpersonal communication
High school diploma or equivalent
Have two years of experience as a volunteer or employee in a non-profit ministry environment or equivalent
Attend church regularly

Preferred Qualifications:

Two years of experience in a clerical setting

Essential Functions:

I. Primary
Answer phone calls in a calm, friendly and welcoming manner; calls appropriately.
Document accurate and complete information for record keepingcall-backs or texts.
Schedule appointments in appropriate system and manner according to the guidelines and procedures of The Pregnancy & Parenting Center
Attend and participate in shift meeting on working days
Greet clients, keep them appraised of any delay in appointments, offer refreshments if available.
Instruct client to read and complete initial forms and collect exit/feedback forms
Keep necessary staff informed of all unusual appointments of calls
Send and respond to appointment reminder communications
Manage the reception area; accept mailing parcels, vacuum and dust, empty shredder and trash regularly
Manage the waiting area, keep reading material appropriate and current, sanitize toys as needed, dust and vacuum, adjust music, empty trash, water plants inside and out
Respond to digital inquiries in a timely manner
Log client and phone activity into the monthly log
Assist volunteers as needed
II. Secondary
Manage Sam’s club orders
o Send email to staff asking for needs
o Place order and pick up order
o Turn in receipts
Become certified through the foodbank
Manage foodbank orders
o Check availability
o Place orders and arrange pickup
o Turn in receipts
Maintain proper storage, temperature and any other requirements of foodbank
Build food menu for classes based on availability of food bank
III. Tertiary:
Be familiar with all policies and procedures
Be familiar with Pregnancy Support Network Team Values
Attend volunteer in-service meetings as requested
Receive and process paperwork for donations
Attend client services meetings
Attend staff meetings
Attend occasional conferences or seminars, if requested
Take client appointments:
o Must meet training requirements to see clients
o Yearly advocacy evaluations
Be willing and available to work additional hours as needed and/or requested
Be available for additional responsibilities to assist other employees as needed and/or requested
Assist in events as needed
Report to Client Services Director regarding building concerns or maintenance
Participate in maintaining and contributing to social media